As a security guard, customer service is a very important aspect of the job. You are usually the first person that is seen, and as such, a representative of the company. Great customer service will help build the reputation of the company and increase customer satisfaction.
Here are a few ways to provide excellent customer service as a security guard:
As mentioned above, you are usually the first person that a customer sees upon entering a place. For example, you can greet the customer with a smile or provide a nod of acknowledgement. Be sure to be professional in both appearance and attitude. This helps with first impressions.
There is no excuse mistreat people or to be unfriendly because you are in the security sector. Ensure that even with angry or irate customers, that you do not match their attitude. Remember your body language! Most of what we say is not said at all.
Opening a door for someone entering or exiting a building can be a small way to lend a helping hand. If someone dropped something, help them to pick it up. Of course, there must be a balance. The security duties are of top priority, but whenever you are able to lend a helping hand, do so.
In order to provide excellent customer service, you must communicate effectively. It is not all about verbal communication. These communication methods can include writing clearly in your daily and incident reports. It can be how you carry yourself. It can also be how you answer the phone and deal with angry customers.
Great customer service helps bring in satisfied customers. Eagle Security has a long-standing reputation of providing excellent customer service here in Palm Beach County. Find out more about how we make sure our customers are satisfied with our services.